Refund policy

Refund & Return Policy

1. General Policy

All sales are considered final.

Returns, refunds, or exchanges are only granted under the conditions explicitly stated below. By completing a purchase, you agree to this policy.

2. Limited Return Window (48 Hours Only)

Return requests are only accepted within 48 hours of delivery.

To initiate a return, customers must:

Contact us via email at Dennis.blum187@gmail.com
Submit the request within 48 hours of receiving the order
Provide a valid and detailed reason for the return
Include proof (e.g. photos/videos if applicable)

⚠️ Requests submitted after 48 hours will be automatically rejected without exception.

3. Strict Return Conditions

Even if submitted within 48 hours, returns will only be accepted if:

The item is unused, unworn, and undamaged
All original packaging, tags, and seals are intact
The item shows no signs of use or handling beyond inspection

We reserve the sole right to refuse any return that does not meet these conditions.

4. Right of Withdrawal (EU Notice)

Where legally required under applicable law, customers may have a 14-day right of withdrawal.

However:

The customer must still notify us within 48 hours of delivery to be eligible for any return process
Failure to do so may result in rejection of the return request

To exercise any legal withdrawal rights, contact:

Dennis Blum
Kapellstraße 8
40479 Düsseldorf, Germany
Email: Dennis_blum1@gmx.de

5. Refund Policy

If a return is approved:

Refunds are issued only after inspection of the returned item
Refunds are processed within 14 days
The original payment method will be used

We reserve the right to:

Deny refunds if the item does not meet return conditions
Deduct fees in case of diminished value due to improper handling

6. Return Shipping

Customers bear all return shipping costs
Original shipping costs are non-refundable
We are not responsible for lost, stolen, or damaged return shipments

7. Non-Returnable & Final Sale Items

The following items are strictly non-refundable and non-returnable:

Mystery Box
Cyber Box
Christmas Box

These items are final sale only and cannot be returned under any circumstances.

At our discretion, these items may be eligible for a store voucher only, but this is not guaranteed.

8. Additional Exclusions

Returns are also not accepted for:

Custom-made or personalized products
Sealed items once opened (hygiene reasons)
Digital products or software
Items mixed inseparably with other goods after delivery

9. Chargebacks & Disputes

Unauthorized chargebacks or payment disputes will be considered a violation of this policy.